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We are looking for a Visitor Welcome Assistant to work at Pitstone Windmill every Sunday, to manage the day-to-day running of the Windmill and a team of dedicated and passionate volunteers.
As part of the wider Visitor Experience team at Ashridge Estate, you will be given full training and support to fulfil this unique role.
Hours: 7.5 hours per week
Duration: Fixed Term Contract until 01-Oct-2023
Salary: £10.78 per hour
You’ll be required to work every Sunday and Bank Holidays.
What it’s like to work here
As part of our team, you’ll be offering a warm welcome to every visitor, sharing stories that intrigue and inspire. Reporting to our Visitor Experience Officer, you will help lead our team of dedicated Volunteers whose involvement in Pitstone Windmill reaches back decades. You will also be part of a much wider portfolio team, working with staff from Ashridge Estate and Shaw’s Corner.
Being part of our Visitor Experience team, you will join a community of people who enjoy, protect and want to learn more about Pitstone Windmill its relation to the Ashridge Estate and the stories it holds. You’ll be central to creating the brilliant experience that visitors have at Pitstone Windmill.
Pitstone Windmill is the oldest Post Mill in the country. Its machinery is still in place and there are indications of the stages in its life to be seen on the outer woodwork. You’ll be telling visitors the story of this ancient landmark and the part it played in its rural community – from the intricate way the mill worked, to the history of the people who worked there.
What you’ll be doing
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Please also read the full role profile by visiting our website.
Who we’re looking for
We’d love to hear from you, if this sounds like you:
• Ability to work in a team – flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations
• Independent financial advice