Job number 52248534
Anglian Water needs to flush the water mains in your neighbourhood over the next couple of weeks. This work is essential to make sure that we can maintain the quality of your drinking water supply.
We’re writing to you because you may see us doing this work and/or the flushed water running down the road and into the drains. We know that it may seem unusual for us to let water run in this way, but we want to reassure you that this work is essential to maintain high water quality.
We shouldn’t need to visit your property as part of this work but for your peace of mind if we do need to call all our staff and representatives carry ID cards. For extra security, you can check their identity by asking for their card and their special number. Then close your front door and call us on 0800 145145. Our staff will be very happy to wait outisde whilst you do this.
The following information explains what our flusing work involves and how our work might affect you. We’ve pulled together answers to a few of the general questions you may have.
When do you plan to do this work?
- Take a look at the table at the end of this letter to see when we will be working and when it might affect you and your property. Please be aware you may be affected on more than one occasion.
- You might also be affected when flushing takes place in neighbouring areas.
How will I be affected?
Your tap water will be safe to drink, however on the dates shown in the table:
- Your water may become discoloured or cloudy
- Your water supply may be interrupted for short periods of time
- You may experience lower water pressure.
What happens to flushed water?
The water that is flushed out of our mains is not wasted, but is returned to the environoment via a network of sewage and drainage pipes. The water then runs into rivers and streams, and can actually help support these rivers if low rainfall levels leave some of them to run dry.
Do I need to do anything?
To minimise any inconvenience, we recommend the following do’s and don’ts:
- Fill your kettle, or a suitable container, with drinking water before the work starts
- Don’t use washing machines and dishwashers, or leave taps open
- Don’t use mains fed instantaneous water heaters / showers if the water supply is interrupted (central heating will be fine)
- If you have a water softener, you should isolate it using the bypass pipe work until the work is completed
- Don’t fill or change the water in fishponds or tanks for 48 hours.
Once we’ve finished flushing, you may still experience discoloured or cloudy water. Please don’t be alarmed – just run your kitchen cold-water tap until the water runs clear.
If you need any further help, please give our Customer Contact Centre a call on 03457 145 145 and quote the job number at the top of this letter.”
And then this is the table they give, but I can’t put it in table form:
“Monday 29th February 2016, 10pm to 6am
Cheddington: Cooks Wharf
Ivinghoe: Green Lane, Groomsby Drive, High Street
Pitstone: Cheddington Road, Farriers Corner, Marsworth Road, Newells Hedge, Quarry Road (Victor House, Pitstone Green Business Park only), Ridgeway View, Rowland Close, Yardley Avenue (even numbers 2 to 96, odd numbers 1 to 45 and 161 to 209 and Pitstone Surgery), Vicarage Road, Wellington Place (properties known as 2, 3, 4, Cooks Wharf Marina, Duke of Wellington, Dunstable and District Boat Club, Cooks Wharf House and Pitstone Wharf)
Tuesday 1st March 2016, 10pm to 6am
Ivinghoe: High Street (Brookmead School only), Yewtree Close, Windmill Close
Pitstone: Albion Road, Cheyne Close, Glebe Close, Grange Road, Long Hedge, Old Farm, Orchard Way, Queen Street, Rushendon Furlong, The Green, Yardley Avenue (even numbers 66 to 96, odd numbers 47 to 209 and Pitstone Surgery)
Wednesday 2nd March 2016, 10pm to 6am
Pitstone: Chequers Close, Chequers Lane, Church Road, Crispin Field, Meadow Lane, Morton Close, Ship Lane, The Crescent, The Pightle